A Framework for Facing the Disagreeable
Managing Difficult Conversations takes managers through expert content in a fast-paced interactive format.
Just as with live conversations, the learner has to choose alternative paths that produce different outcomes for each challenge. Realistic practice scenarios and interactive tools provide immediate feedback and enable time-pressed managers to grasp key concepts quickly and retain them permanently.
Simulations enhance Harvard Business Publishing’s award-winning Courses to a new level of learning. Rich, multiple media formats offer a wide breadth of video, audio, and print content.
Course features include:
Assessing Your Workplace Mental Models: Determine the productive and unproductive habits that arise during difficult conversations.
Reframing “Be in Control” Thinking: How to prepare for a difficult conversation by reframing one’s assumptions.
Using the “Left-Hand/right-Hand” Exercise: How to uncover and analyze inner thoughts during a difficult conversation.
Interactive Scenario: Puts the learner in realistic situations that lead to decision-driven consequences that affect people, processes and productive outcomes.
Unique, Customized Paths: Like real conversations, each learner will experience a different path through challenging situations.
Decision Points: There are 14 instances that prompt the learner to make decisions and face consequences.
Rich Video: More than 90 minutes of engaging clips.
Realistic Scenario: Learning activities provide 45 feedback points.
Resource Library: Articles from Harvard Business Review and other top sources can be read online or printed.
Action Plans: Guidance for applying concepts on the job.
Quiz: A ten-point self-assessment section enables users to reflect on lessons learned.
All program exercises are short and modular, with no portion taking more than 20 minutes. The entire program requires one to three hours to complete.
Simulations are quick and easy to deploy via your LMS or intranet. Our Learning Services Team can help you develop an effective roll-out strategy. An organization can create a tailored deployment or use a Facilitation Guide for each course.