Serious Talk about Tough Issues
Managing Difficult Conversations will help your managers identify and adjust thought patterns before approaching the difficult conversations that are an inevitable fact of business life. The interactive course immerses managers in dialogue-based situations where their own choices drive the dialog and ensuing results.
The realistic practice activities help managers learn to avoid common traps and delays that lead to mismanagement of stressful situations. They will learn how to apply communication techniques to keep business running smoothly even when things get rough.
Demo the Negotiating for Results Simulation
Benefits
- Conflict Resolution. Your managers will be better equipped to handle difficulties and diminish conflicts that hinder productivity.
- Early Intervention. Effective techniques for dealing with employees who are not meeting professional expectations.
- World-Class Content. Scenario-based learning, interactive tools, and follow-up action plans along with thought-provoking articles and case studies.
- Rich Engaging Interactivity. Video and gaming elements drive attentive participation and completion, and make a memorable learning experience.
- On-screen Guide. Each course has a Guide to provide direction and support for the learner.
- Safe, Stress-Free Practice. Your managers get to test their communications skills and get immediate feedback in preparation for real-world application.
Target Audiences
Managing Difficult Conversations is helpful for mid-level managers in your organization who must direct team and individual performance.
Experts
The concepts are based on the work and research of organizational behavior experts Dr. Chris Argyis and Dr. Peter Senge. The content, tools and resources are drawn from Harvard Business Publishing’s acclaimed Courses – voted “Best in Class” for Leadership Solutions in Elearning! Magazine’s Reader Poll
Review the program elements of Managing Difficult Conversations