Strategies for Steering Through Conflict
Managing Difficult Conversations prepares managers with communication techniques to smooth out tense situations and disagreements that sometimes arise at work. They will learn to quickly identify and adjust negative thought patterns, and question assumptions. The courses’s concepts and tools show managers how to uncover the real data and reasoning underlying disagreements, and thus work toward collaborative productive conclusions.
Managers will learn how to:
- Understand that avoiding difficult conversations or mishandling them often results in the suppression of critical information and leads to bad business decisions.
- Discover how people use “mental models” to make sense of the world and how these models influence how people select and interpret information, and reach conclusions.
- Identify five non-productive thinking habits, and shift toward five alternatives for productive thinking.
- Provide effective interventions for employees not meeting professional standards.
- Improve cooperation and collaboration among work groups, departments, and the executive team.
- Head-off and diminish conflicts that can negatively impact the bottom line.