The Professional Services group comprises teams of experts that combine strong educational and professional experience with consultative skills. We have years of experience in the industry; an extensive understanding of our products and services; and a passion for learning and teaching.
JF Goldstyn, Director of Professional Services
Sara Devitt, Senior Implementation Services Manager
Amy Zuckerman, Senior Implementation Services Manager
Sarah Osteen, Implementation Services Manager
JF Goldstyn, Director of Professional Services
As Director, Implementation Services Manager, JF Goldstyn is actively involved in and responsible for the implementation of Harvard Business Publishing's premier online learning and management development content. Over the past seven years he has driven the implementation, customization and integration of CD-ROM, intranet and Internet online learning modules into the development curriculums of multinational organizations. Goldstyn has accumulated 15+ years experience in the education industry, beginning his career as a foreign language and business soft skills instructor in France and Germany.
During his MBA studies at San Francisco State University, he worked as a graduate assistant for a core management class in an undergraduate program at the School of Business. In addition to working at the Institute for Management Studies, he spent four years in technical sales and implementation for a hi-tech firm in Menlo Park, California. His expertise in online learning has brought him numerous invitations as a speaker at conferences in the US, Europe, Asia and Australia.
Sara Devitt, Senior Implementation Services Manager
Ms. Devitt is the Senior Implementation Services Manager at Harvard Business Publishing, charged with extending the global reach of Harvard Business Publishing Corporate Learning products and services. Ms. Devitt works closely with Harvard Business Publishing’s largest clients to help create an effective implementation strategy, which includes the marketing of products and services as well as the technology and customization options that are available to the Harvard Business Publishing customer base. Sara has over 10 years of experience in the information and training and development industries and draws upon this experience to provide guidance to her clients. She believes strongly that learning and information can have a large impact on organizational effectiveness.
Prior to joining Harvard Business Publishing, Ms. Devitt was the Cardean Program Manager for Thomson/NETg, a front runner in learning content and information. Her expertise includes sales, marketing, consulting and product management for the Cardean Content which was developed in conjunction with leading business schools including; Columbia University, Stanford University, University of Chicago, Carnegie Melon and the London School of Economics. Previously, as a National Account Manager for Lexis-Nexis, Ms. Devitt developed information-based solutions for Fortune 500 companies, in the banking, manufacturing and media industries.
Ms. Devitt holds a B.A. in History from West Chester University, she has also attended Oxford University in the United Kingdom and the Royal Conservatory of music in Stockholm, Sweden.
Amy Zuckerman, Senior Implementation Services Manager
Ms. Zuckerman helps Harvard Business Publishing clients leverage management and leadership e-learning, articles, and digital content in order to produce measurable business results. She brings 15 years of experience in blended learning design, facilitation, and consulting as part of organizational learning interventions. Her specialties are enterprise-wide curriculum mapping; multi-media learning development, design, and delivery; change management and rollout communications; and facilitation.
Prior to joining Harvard Business Publishing, Ms. Zuckerman spent three years as a Performance Consultant creating management and leadership curricula at The Gallup Organization in Washington, DC. Previously she served as Performance Consultant at DigitalThink/Convergys Corp. in Denver and San Francisco. While there she designed and developed custom e-learning. Prior, she served as a management development trainer at The Pace Group and as a diversity consultant with George Simons International.
Ms. Zuckerman earned her M.A. in Organization Development from the University of San Francisco. She graduated with Highest Honors from Mount Holyoke College in Massachusetts.
Sarah Osteen, Implementation Services Manager
As Implementation Services Manager, Sarah works with clients to deliver high impact management and development solutions. By identifying key organizational needs and goals and working in a close partnership with the Harvard Business Publishing sales force, she effectively enables results that match clients’ strategies. She has successfully managed a variety of large scale implementations for organizations in the energy, pharmaceutical, and finance industries.
Prior to joining Harvard Business Publishing, Sarah worked as a project manager with two consulting organizations: Impact Performance Group and Cognitive Arts. In her capacity at Impact Performance Group she managed a team of writers, designers, and facilitators through the development and implementation stages of highly customized sales training programs. She has successfully managed a variety of implementations including the coaching program for Fleet non-line managers, the sales and coaching program for Bank of New York, and the coaching reinforcement program for Citizens. While at Cognitive Arts she developed a customized software-training program for 3,000 incoming First Union Sales representatives. She also designed a scenario-based learning solution for Cutler-Hammer’s national sales engineer force based on specific sales processes for a variety of market segments.
Sarah received her BA in English from Georgetown University and her MBA from the F.W Olin Graduate School of Business at Babson College.